Cleaning & Linen Services
We provide a professional cleaning and linen service to ensure your property is presented to the highest standard for every guest. Fresh hotel-quality linen and essential amenities are included, with each clean carefully documented for consistency and peace of mind.
Professional Cleaning and Linen Services That Guests Notice
Cleanliness is one of the most important factors in earning positive reviews and repeat bookings. Our trusted cleaning teams provide thorough, reliable cleans after every stay, complete with fresh linen and essential amenities. With consistent standards and clear checklists, we ensure your property is always presented at its best, giving guests a seamless, comfortable experience from the moment they arrive.
We offer a comprehensive suite of Cleaning & Linen services tailored to your needs
Extensive post check-out reports
After each guest stay, our team prepares a comprehensive post check-out report to ensure your property is properly cared for. Cleaners follow a detailed checklist to maintain consistency and quality, capturing photos and notes that document the condition of the space. If any issues are identified, a damage report is filed immediately for your records. These reports give you peace of mind and help us uphold the high standards expected by both owners and guests.
Linen & amenity replenishment services
Our linen replacement service ensures your property remains fresh, inviting, and hotel-standard after every guest stay. We tailor linen packages to suit your specific bedroom and bathroom setup, providing high-quality sheets, towels, and bath mats. In addition, we include essential amenity packs for both the kitchen and bathroom, covering items like toiletries, dishwashing supplies, and cleaning basics. This seamless service enhances the guest experience while ensuring your property is always impeccably prepared.
No more cleaning fee estimates
Our professional cleaning service is included as part of our guest-ready offering, with the cleaning fee charged directly to the guest. We handle the coordination, scheduling, and quality assurance, so you don’t have to source local providers or manage logistics. The fee can be tailored to suit your strategy, whether keeping it standard for longer stays or adjusting it to attract bookings on gap nights. With every clean, your property is immaculately reset to maintain a high standard for every guest.
Custom owner preferences
We understand that every property, and every owner, is unique. If you have specific requirements, such as personalised inventory checklists or preferred amenities and toiletries, we’re more than happy to accommodate. Our system is designed with flexibility in mind. Cleaners can access locked owner’s cabinets to replenish selected supplies as needed, ensuring your home is always presented exactly the way you want. We’ll implement your preferences with consistency and care.
Why Professional Cleaning Matters
A professionally cleaned property sets the tone for the entire guest experience. Cleanliness is one of the first things guests notice, and it directly impacts reviews, ratings, and repeat bookings. We’d be happy to speak further about how our cleaning and linen services ensure your home meets the high standards today’s travellers expect.
Who covers the cleaning fee?
In most cases, the cleaning fee is charged directly to the guest and is not absorbed by the owner. Some of our strategies may include passing on the majority of the cleaning fee to the guest while reducing the displayed price, so that a percentage of the cleaning fee is instead factored into the nightly rate. This is common for reduced length stays or promotional offers with the primary objective to maintain occupancy while still accounting for the cost.
1 Bed 1 Bath
From- Including Amenity Packs
2 Bed 1 Bath
From- Including Amenity Packs
3 Bed 2 Bath
From- Including Amenity Packs
What is included in the Cleaning & Linen service?
Below you’ll see a breakdown of what is included in our standard and deep cleans. We suggest scheduling deep cleaning on a bi-annual basis.
A little more about our Amenity Packs
Our standard cleaning service always includes thoughtfully stocked bathroom and kitchen packs, ensuring guests arrive to a well-prepared and welcoming space.
For added convenience, owners may choose to install a locked storage cabinet accessible by our cleaners, ideal for housing additional amenities, spare light globes, batteries, or personalised items.
We also supply refillable large-format shampoo, conditioner, and body wash, with top-ups stored securely on-site, so your property remains consistently stocked between guest stays.
Kitchen Packs
Always included1x Sponges
- 1x Chux Cloths
- 2x Bin Liners
- 2x Dishwashing Powder
5x English Breakfast Tea
- 5x Green Tea
- 5x Peppermint Tea
- 5x Coffee Sachets (may be exchanged for pods)
- 5x Sugar Sticks
- 1x Single Serve Milk
Bathroom Packs
Always included1x Shampoo
- 1x Conditioner
- 1x Body wash
- 1x Body Lotion
- 3x Toilet Paper
- 1x Small soap bar
2x Laundry Powder
Toilet gel
Hand-wash/lotion refills available
Shampoo/conditioner refills available
Frequently Asked Questions
We take care of every aspect that comes with managing a property in the short-term rental market. Here are some of the questions we’re asked the most.
What is included in the standard clean after each guest stay?
Our professional cleaning service includes a full clean of all living areas, kitchen, bathroom(s), and bedrooms. We follow a detailed checklist to ensure consistent presentation and hygiene standards across every stay. Surfaces are sanitised, linens refreshed, and all high-touch areas are carefully cleaned.
Do guests or owners pay the cleaning fee?
The cleaning fee is paid by the guest as part of their booking. Owners are not responsible for covering this cost unless a reduced fee is intentionally set for marketing or short-stay gap-filling purposes.
Is linen provided, and what does it include?
Yes. Our linen service includes high-quality hotel-grade sheets, pillowcases, quilt covers, towels, bath mats, and hand towels. We recommend that mattress and pillow protectors are provided when setting up the property as a standard. Spare sets can be stored on-site for backup if desired.
Do you offer restocking of amenities?
We include essential amenities such as toiletries, dishwashing supplies, and basic kitchen items. These are restocked after each stay and can be customised to suit the property’s target guest profile or owner preferences.
Can I request a deep clean or schedule mid-stay cleans?
Yes, we can organise deep cleans periodically or as needed, and we also offer mid-stay cleaning for longer bookings. These can be arranged in advance or upon guest request.
What happens if an item is damaged or missing after a guest checks out?
Our cleaners conduct visual inspections during each turnover. If damage or missing items are identified, we submit a detailed report (with supporting photos where applicable) and notify you immediately. We will handle the claims process through the booking platform where possible.